Banking – Customer Service Culture

Banking – Customer Service Culture

The current “traditional” organizational structure and culture was not responsive, flexible or innovative. We helped communicate what and why the change was needed through a series of regional workshops which included identifying regional change barriers and...
Technology – Organizational Transformation

Technology – Organizational Transformation

A major bank outsourced it’s mainframe IT support dept. from to operate as a free standing, competitive business.  The new business entity was struggling with how they needed to prepare to structure and transform itself to be successful.  The biggest challenge...
Community College – HRMS Implementation

Community College – HRMS Implementation

Implementing a new HRMS system was a strategic priority as the legacy system support was ending and the current system was fragmented and had a number of manual elements.  The challenge was increased by ongoing frustration with a recent system implementation.  Working...
Manufacturing – Organizational Restructuring

Manufacturing – Organizational Restructuring

Corporate changes were coming to a local manufacturing site and they needed to be implemented quickly with minimal delays. We started by facilitating an off-site with the senior management team to assess the impact of the changes and the readiness of the organization...
Government – IT System Implementation

Government – IT System Implementation

Gaining buy-in and ensuring staff were fully capable of applying the new client service system was both a major challenge and goal of the senior management team.  Past efforts to train staff were not working and there was an urgent need with the go-live date quickly...
Insurance – Guidewire Implementation

Insurance – Guidewire Implementation

Replacing their legacy IT system was a priority driving a major expenditure and the establishment of a project team including a change management lead.  Our role included:  a stakeholder assessment, a change impact analysis, the development of communication and...