Banking – Customer Service Culture

Banking – Customer Service Culture

The current “traditional” organizational structure and culture was not responsive, flexible or innovative. We helped communicate what and why the change was needed through a series of regional workshops which included identifying regional change barriers and...
Technology – Organizational Transformation

Technology – Organizational Transformation

A major bank outsourced it’s mainframe IT support dept. from to operate as a free standing, competitive business.  The new business entity was struggling with how they needed to prepare to structure and transform itself to be successful.  The biggest challenge...
Insurance – Guidewire Implementation

Insurance – Guidewire Implementation

Replacing their legacy IT system was a priority driving a major expenditure and the establishment of a project team including a change management lead.  Our role included:  a stakeholder assessment, a change impact analysis, the development of communication and...