Replacing their legacy IT system was a priority driving a major expenditure and the establishment of a project team including a change management lead.  Our role included:  a stakeholder assessment, a change impact analysis, the development of communication and training plans, an assessment of change management project risks and issues, demonstration events of the new system and departmental people readiness plans.  The result was that key departments began to understand the importance of the change management effort as they took steps to inform and prepare their people.